Frequently Asked Questions

Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. Orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Yes! We offer free standard shipping on all orders over $75. For orders under $75, shipping is a flat $6.95. Members of our loyalty program enjoy free shipping on all orders.

Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also log into your account to view the status of all your orders. For real-time updates, click the tracking link in your shipping confirmation email.

We start processing orders quickly, but contact us within 2 hours of placing your order and we'll do our best to make changes. Email us at [email protected] or call our customer service line. Once an order has shipped, we cannot cancel it, but you can return items once received.

We want you to love your purchase! Items can be returned within 30 days of delivery for a full refund. Items must be unworn, unwashed, and have all original tags attached. Sale items are final sale but may be exchanged for a different size.

Log into your account, go to "My Orders," and click "Return Item" next to the order you wish to return. Follow the prompts to print your prepaid return label. Pack the item securely and drop it off at any authorized shipping location.

Yes! We offer free exchanges for size or color changes. Simply select "Exchange" when initiating your return in your account. You'll receive an email with a link to purchase the new item at a discounted rate once we receive your return.

Once we receive your return, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. For your security, we also accept prepaid gift cards. All transactions are encrypted and secure.

Absolutely. We use industry-standard SSL encryption to protect your data. We never store your full credit card number on our servers. All payments are processed through PCI-compliant payment processors.

Only one discount code can be applied per order. However, our free shipping offer on orders over $75 can be combined with a discount code. Loyalty points and rewards are applied automatically at checkout.

Click "Sign In" at the top of the page, then select "Create Account." Fill in your email address and create a password. As a member, you'll earn points on every purchase, get early access to sales, and enjoy exclusive perks.

Click "Sign In," then select "Forgot Password." Enter your email address and we'll send you a link to create a new password. The link expires after 24 hours. If you don't see the email, check your spam folder.

Earn 1 point for every $1 spent. Points can be redeemed for discounts (100 points = $5 off). Reach Gold status at 500 points for free shipping and early access to new arrivals. Platinum members (1000+ points) enjoy birthday bonuses and exclusive events.