We want you to love your purchase. If you're not completely satisfied, we make returns and exchanges easy.
Return within 30 days of delivery for a full refund
Exchange for a different size or color at no extra cost
Simple online return request and prepaid shipping
Contact us via email at [email protected] or call +1 (270) 391-0430 to initiate your return. Please include your order number and reason for return.
We'll email you a prepaid return shipping label and detailed instructions for packaging your item(s).
Drop off your package at any authorized shipping location. Keep your tracking number for reference.
Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days.
Need a different size or color? We offer free exchanges for all regular-priced items. Simply contact us with your order details and preferred exchange option, and we'll ship your new item as soon as possible.
For exchanges, we'll cover the shipping cost for the replacement item. If the exchange item is priced differently, we'll adjust the difference accordingly.
Refund Timeline: Refunds are typically processed within 5-7 business days after we receive your returned item. You'll receive an email confirmation once the refund has been issued.
Original Payment: Refunds will be credited to your original payment method (credit/debit card or the payment method used at checkout).
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping: We provide a prepaid return shipping label for all returns. The cost of return shipping will be deducted from your refund unless the return is due to our error.
We sincerely apologize if you received a damaged or defective item. Please contact us immediately with photos of the damage or defect, and we'll make it right.
For damaged items: We'll arrange for a full refund or send a replacement at no cost to you, including return shipping.